Location:  Howard County, Maryland

Travel:  Local travel required

Manages Others: No

Education:  HSD required, Bachelor’s Degree preferred

Experience:  5-10 years’ experience, in some combination, in sales, marketing, law enforcement or in a client facing role where interaction with law enforcement, the court system, and school officials. Experience at the Sergeant, Lieutenant, Chief, or higher level of law enforcement would be preferred.

• Establish and build trust and good working client relationships by understanding our contractual agreements and deliverables as well as client's overall business goals and immediate needs
• Establish and manage the overall client relationship with key internal decision makers
• Communications management – clients, internal employees, and external vendors. Requires collaboration and ability to manage complex tasks
• Reporting key performance metrics to client and organization. Provide insights and articulate key actions we need to take to be successful
• Manage satisfaction feedback and problem solving
• Required to work closely with law enforcement agencies (sheriff’s offices, local police departments) and municipal and county court representatives
• Local travel - meet with teams, clients and attend any training programs to ensure overall success.

• Well-developed communication, problem-solving and people skills
• Ability to work well under pressure and exceed expectations
• Excellent organizational and communication skills and the ability to work on own initiative consistently producing accurate and timely work
• Organized- must be able to manage different clients at once and transfer on going information and updates to team and executives.
• Identifies and challenges longstanding structural barriers to meet goals. Consistently challenges his/her thinking to go beyond the constraints for continuous improvement of processes, tools and procedures that will add value to our business.
• Proactively surfaces and works through team barriers to initiate change (e.g., deals with change resistors, ensures buy-in and resources). Mobilizes and influences self/employee commitment for accepting and adapting to change
• Embraces, encourages, and supports people who see things differently and who desire to go above and beyond their current roles
• Demonstrates confidence in the judgment and capabilities of the team, peers, and leaders as well as his/her own
• Encourages discussion and provides needed coaching/feedback to build a climate in which team can succeed in bringing value and be proud of their work.
• Treats everyone with respect, dignity, and multi-cultural sensitivity. Acts with transparency and fairness in all transactions with customers and employees, i.e. customer relations, hiring, coaching, employee development
• Proficient in MS Office Suite – Word, Excel and PowerPoint
• Experienced at working independently, as well as in partnership with other team members
• Ability to collaborate across all levels and build relationships with stakeholders and clients
• Strong organizational and time-management skills with a proven ability to multi-task and work autonomously in a fast-paced environment
• Significant traffic enforcement experience (crash investigations, etc.) a strong asset
• 5-10 years’ experience, in some combination, in sales, marketing, law enforcement or in a client facing role where interaction with law enforcement, the court system, and school officials. Experience at the Sergeant, Lieutenant, Chief, or higher level of law enforcement would be preferred.

WHO WE ARE

BusPatrol is a technology company with a public safety mission. Through relentless innovation and discovery, we are strengthening trust, safety, and transparency across the student transportation space and making the trip to and from school safer for students.  As a leader in smart transportation, BusPatrol brings cutting-edge AI, machine learning and IoT safety tech solutions to school buses across North America. BusPatrol’s technology has been deployed onto more buses and has been used to issue more school bus stop arm citations than any other company in the world.

WHAT WE OFFER

BusPatrol employees get:

• A competitive salary and benefits package 
• Comprehensive personal time off, including volunteering and birthday days off
• An opportunity to help build a company dedicated to children’s safety 
• The chance to join an innovative and dedicated team, focused on leading edge technology 
• The occasion to participate in BusPatrol’s culture of safety, learning, and teamwork 

BusPatrol’s school bus safety programs are violator-funded, meaning that those who break the law pay for the technology that protects children. We build solid partnerships in the communities in which we operate which, coupled with our innovative business model, leads to sustainable efforts to change driver behaviors.

HOW WE WORK

On our mission to make the journey to and from school safer for children, the way we work together and with our partners is built on foundational cultural pillars.

• SAFETY
  Safety is our focus, for the children we protect and for each other. We follow the letter and spirit of occupational safety law, relentlessly employ safety best practices, and foster learning and development on our worksites. We are safe to be ourselves and to make mistakes, and we create safe environments for our teams.
• CONNECTION
  We build strong relationships and teams in support of our mission. We promote and provide opportunities for employees to grow together.
• EXCELLENCE
  We commit to innovation and quality work in support of our mission and each other. The children we safeguard are at the forefront of our decisions and actions and we excel on their behalf.
• IMPACT
  We measure success by fulfilling our mission and keeping the company strong. We invest our time and energy in the actions that deliver results for students and for their communities.

We are looking for a valued member of the BusPatrol team to assist us in our quest to improve children’s safety. This is an important role for us and a great opportunity for the right candidate. Our environment is inclusive, diverse, ignited, built on integrity, and deeply committed.

The US salary range for this position is provided in this posting. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Partner can share more about the specific salary range for your preferred location and skill level during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, and/or commission (if applicable) or benefits.