Location:  Remote (must be based in the US)

Travel:  None

Manages Others: No

Education:  Bachelor’s Degree in Communications, Technical Writing, Marketing, Public Relations, Journalism, or equivalent; Master’s Degree preferred

Experience:  5+ years of experience in content marketing, communications, or a related field, with a proven track record of creating, maintaining, and updating documentation and knowledge bases.

THE OPPORTUNITY:

We are seeking a highly organized and detail-oriented Documentation Specialist to join our team. Reporting to the Director of Implementation Program Management, this position will be responsible for the creation and maintenance of documentation related to all aspects of the business, both internally facing and externally distributed.

• Create and maintain key violator-facing and Implementation-related documents, including:
  • Notice of Violation templates
  • Correspondence templates
  • Call Center SOPs and resources
  • Training documents and presentations
  • Customer signoff documentation
• Manage knowledge base and internal access to relevant documents, processes, and work instructions driven by standards and documentation
• Maintain SharePoint site for processing guidelines and SOPs for Operations functions
• Maintain and disseminate state- and program-specific requirements, such as state summaries, requirements documents for go-live, and signoffs
• Revise existing documentation, standards, and file organization to increase efficiency
• Collaborate with Customer Success and Citation Operations teams to update legacy programs with current standards
• Ensure business rules, trainings, and best practices are translated and documented with clarity
• Work cross-functionally with Growth, Operations, Legal, and other teams.

• 5+ years’ experience in Documentation, training development or similar roles
• Strong understanding of technical concepts and ability to translate complex information into clear and understandable language
• Excellent written and verbal communication skills
• Proficiency in using documentation tools and software; experience with a Content Management System strongly preferred
• Knowledge of documentation standards and best practices
• Meticulous attention to detail
• Highly organized, comfortable working in a fast-paced environment with changing priorities, ability to be flexible and work with autonomy
• Experience with projects involving the public sector preferred
• Strong ability to understand how applicable laws impact our business
• Ability to adapt communication styles to various internal and external stakeholders
• Strong experience with internal and external stakeholder management
• Bachelor’s Degree in Communications, Technical Writing, Marketing, Public Relations, Journalism, or equivalent; Master’s Degree preferred
• ‘Get the work done’ mentality
• Passion for BusPatrol’s mission!

WHO WE ARE

BusPatrol is a technology company with a public safety mission. Through relentless innovation and discovery, we are strengthening trust, safety, and transparency across the student transportation space and making the trip to and from school safer for students.  As a leader in smart transportation, BusPatrol brings cutting-edge AI, machine learning and IoT safety tech solutions to school buses across North America. BusPatrol’s technology has been deployed onto more buses and has been used to issue more school bus stop arm citations than any other company in the world.

WHAT WE OFFER

BusPatrol employees get:

• A competitive salary and benefits package 
• Comprehensive personal time off, including volunteering and birthday days off
• An opportunity to help build a company dedicated to children’s safety 
• The chance to join an innovative and dedicated team, focused on leading edge technology 
• The occasion to participate in BusPatrol’s culture of safety, learning, and teamwork 

BusPatrol’s school bus safety programs are violator-funded, meaning that those who break the law pay for the technology that protects children. We build solid partnerships in the communities in which we operate which, coupled with our innovative business model, lead to sustainable efforts to change driver behavior.

HOW WE WORK

On our mission to make the journey to and from school safer for children, the way we work together and with our partners is built on foundational cultural pillars:

• SAFETY
  Safety is our focus, for the children we protect and for each other. We follow the letter and spirit of occupational safety law, relentlessly employ safety best practices, and foster learning and development on our worksites. We are safe to be ourselves and to make mistakes, and we create safe environments for our teams.
• CONNECTION
  We build strong relationships and teams in support of our mission. We promote and provide opportunities for employees to grow together.
• EXCELLENCE
  We commit to innovation and quality work in support of our mission and each other. The children we safeguard are at the forefront of our decisions and actions and we excel on their behalf.
• IMPACT
  We measure success by fulfilling our mission and keeping the company strong. We invest our time and energy in the actions that deliver results for students and for their communities.

We are looking for a valued member of the BusPatrol team to assist us in our quest to improve children’s safety. This is an important role for us and a great opportunity for the right candidate. Our environment is inclusive, diverse, ignited, built on integrity, and deeply committed.

The US salary range for this position is provided in this posting. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Partner can share more about the specific salary range for your preferred location and skill level during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, and/or commission (if applicable) or benefits. 

EOE/AA Disability-Veteran