Location: Hybrid – Lorton VA Office
Travel: Bi-monthly travel to Allentown PA
Manages Others: Yes, 3-4 direct reports
Education: Degree in Business Administration, Management, or a related field
Experience: 5+ years’ experience in operations management or a related role. Must possess strong leadership and strategic planning skills, and experience in managing operational teams and working collaboratively across departments
THE OPPORTUNITY:
Leading the service of a portfolio of clients, the Client Operations Manager will be responsible for delivering to high standards of service against key business drivers for both our clients and our business. You will be responsible for managing team leads and their operational delivery, and will work at a strategic level cross departmentally to help shape and support our operational efficiency.
The successful candidate will manage day to day operations of our correspondence, quality assurance and processor teams. You will have an aggressive continuous improvement mindset, working closely with internal stakeholders to identify and scope solutions that will streamline processes and cut operational costs. We are seeking someone who can provide hands on coaching and development to our front-line team leads and associates.
Attributes:
WHO WE ARE
BusPatrol is a technology company with a public safety mission. Through relentless innovation and discovery, we are strengthening trust, safety, and transparency across the student transportation space and making the trip to and from school safer for students. As a leader in smart transportation, BusPatrol brings cutting-edge AI, machine learning and IoT safety tech solutions to school buses across North America. BusPatrol’s technology has been deployed onto more buses and has been used to issue more school bus stop arm citations than any other company in the world.
WHAT WE OFFER
BusPatrol employees get:
BusPatrol’s school bus safety programs are violator-funded, meaning that those who break the law pay for the technology that protects children. We build solid partnerships in the communities in which we operate which, coupled with our innovative business model, leads to sustainable efforts to change driver behaviors.
HOW WE WORK
On our mission to make the journey to and from school safer for children, the way we work together and with our partners is built on foundational cultural pillars.
We are looking for a valued member of the BusPatrol team to assist us in our quest to improve children’s safety. This is an important role for us and a great opportunity for the right candidate. Our environment is inclusive, diverse, ignited, built on integrity, and deeply committed.
The US salary range for this position is provided in this posting. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Partner can share more about the specific salary range for your preferred location and skill level during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, and/or commission (if applicable) or benefits.
EOE/AA Disability-Veteran
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